When you’ve been supporting remote users, you hear it
all. Someone called the help desk or worse you.
“Not
sure what it is but my vm is slow today?”
“My
mouse just keeps wigging out?”
“Everyday from 3pm to 5pm it gets boggy?”
“I’m at my grandmother’s house today and nothing works.” (Yup…True
story)
They are tons of great 3rd party monitoring tools
out there and many would help you troubleshoot the issue. We all...